We support you on the journey from improving the efficiency of existing processes, through enhancing core offerings with AI capabilities, to developing entirely new AI-based products and services.
IT Services
From automation to AI-enabled value creation
Service portfolio without priorities
Organic growth without a clear target vision; focus is spread across too many areas instead of the profitable core offering. This leads to missed opportunities for expansion and margin improvement.
Technical Debt
Legacy systems hinder the development of new, faster services. Costs escalate due to inefficient legacy infrastructure, which blocks innovation.
Margin Erosion
Growing pressure on prices combined with high process inefficiencies. Lack of automation and unoptimized operations are eroding profits.
Compliance as a bottleneck
Unclear regulatory requirements slow down time to market for new products and unnecessarily tie up resources that would otherwise be needed for innovation.
We Know Manufacturing
Chris Heeg
Partner
Christian Heeg has over 15 years of experience driving digital transformation in manufacturing, working across sectors including solar cells, optical devices, switchgear cabinets, and steel profiles.
Where Impact is Made
We restructure your service portfolio, optimize operations, and help you apply technology in a targeted way to achieve profitable and sustainable growth.
Rethinking the service portfolio
From the service portfolio to the value proposition: We structure complex service landscapes, develop distinctive service components and create clear, purchasable products, including pricing, the scope of services and the delivery model.
„Our services are strong, but no one immediately understands what we truly stand for.“
- Analysis of service components, margin profiles, and performance
- Development of clearly structured service portfolios
- Definition of KPIs, metrics, and value propositions
- Development of pricing and productization models
Aufbau von Operational Excellence & Automatisierung
We automate operational processes, from ticketing and provisioning to deployment pipelines. This reduces costs, improves response times and eases the burden on teams.
„Our systems are running, but our processes are slowing us down.“
- Analysis of the current process landscape
- Setup of automated provisioning and deployment workflows
- Introduction of monitoring, alerting, and reporting systems
- Optimization of incident and change management processes
Commercial Scaling & Go-to-Market
We combine technical excellence with clear commercialisation, offering new service models, go-to-market strategies and data-driven sales approaches to drive sustainable growth. We don’t just build your services; we also ensure they are successfully brought to market and sold.
„We want to grow, but to do that we need services that actually sell.“
- Development of productized services
- Setup of lead-to-cash processes
- Creation of service playbooks
- Development of scalable customer onboarding and delivery processes
Intelligent Customer Service Chatbot for IT Services
This AI-driven virtual support assistant is optimised for IT and managed service providers. It automates high-volume Level 1–2 support tasks and provides instant troubleshooting and guidance across all ITSM channels. This solution achieves auto-resolution rates of 60–70% and reduces support costs by 40–50%.
„Our chatbot is more than just a tool—it’s a dedicated, always-available L1 agent. It resolves most requests instantly and significantly relieves our specialized technicians.“
- Intent and knowledge modeling
- LLM customization and domain adaptation
- Implementation within the ITSM ecosystem
- Scaling and business impact
Platform and infrastructure modernization
We modernize existing platforms through cloud migration, infrastructure automation, operational security, and API-based integration architectures. This reduces technical debt, increases system stability, and accelerates product development.
„Our infrastructure holds up, but it also prevents us from moving faster.“
- Assessment of the existing infrastructure
- Implementation of cloud-based architectures
- Setup of security and compliance mechanisms
- Development of a flexible API and integration strategy
GenAI solution for Carl Zeiss Meditec
50% faster clinic responses using GenAI
A GenAI solution designed and delivered to cut response times and increase conversion. It boosts satisfaction and supports clinics across the globe in handling initial communication with patients more efficiently.
Porsche
4 months to deliver an MVP
Porsche wanted to unify after-sales communication across its global network. We built a scalable platform that connects over 800 Porsche Centers. The result? A better brand experience across 19 markets and five continents.
Beckerbillett
A scalable ticketing platform designed to lower costs, speed up delivery, and unlock new revenue through partner sales. Discover how Beckerbillett modernized its core systems and drove digital growth.
Growth begins with
structure and scales with operational excellence.
Smarter insights. Leaner operations. Better decisions.
Ready to rethink
your IT?
your IT?
Want to learn
to learn more about us first?
to learn more about us first?
